Returns Policy - Ropes Direct

Returns Policy

Returns are by prior agreement

  • Please email us in the first instance with your details and the product you wish to return.
  • We can only consider items that have been sold within the last 30 days and in perfect (re-saleable) condition.
  • We regret we cannot accept items that were cut to length or were modified (custom-made), for example a splice.
  • Upon safe receipt at our premises and inspection for condition, a refund will be made for the purchase price of the individual item less a 15% re-stocking fee. (If ordering a replacement product we usually waive the re-stocking fee.
  • Delivery charges will not be refunded.