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Playground ropes
I have ordered several ropes with different and attachments for different situations in children’s playgrounds from Ropes Direct and found the pre-order advice, speed of delivery and products themselves excellent.
Feedback
Hi
I just want to give feedback on your mobile site. I made this purchase and the site is really hard to navigate on a mobile. I had thought I was purchasing 16mm thick cotton rope but it appears that I bought 20mm rope as that is what arrived. I read your returns and it says you don’t do refunds for cut pieces. Which is frustrating with an online sale (I could understand if it were in the shop), so now I’ve had to re-buy the amount needed in 16mm. I’m not particularly happy about this and think that the buying experience would have been error free if your website were built better to fit mobile platforms. The formatting isn’t great when you have to enter information and click options, often either not appearing or saying something other than is there.
Best
Lilah
Excellent advice
I needed two lengths of 8.5metres. This option was not available on the website, and so I thought it best to give Ropes Direct a call. On the phone I received excellent customer service. Not only was this possible, but I got excellent advice about the diameter (which I changed to advice) and also the end-sealing and decoration conditions. The ropes were delivered promptly, and were perfect. I followed advice on fitting the ropes to the steps posts, and it worked perfectly. I would definitely recommend Ropes Direct, and shop again with them.
Life Savers!
We called Ropes Direct, needing rope desperately for the next day for an event, after their had been a problem with our own. Not only was the product great, and it arrived promptly on time the next day, the customer service that we received was fantastic. Very friendly and helpful, and we will definitely be ordering from them again.
Excellent customer service
Excellent customer service. There was a problem with the amount I could order as they were low on stock so it had to be done by phone.
They promised to check the stock and get back to me that day, which they did, and I received the rope the next day.
Coloured barrier rope.
Thank you for a great service, everything is what I expected. The lovely royal blue Barrier rope is great, the exact colour we wanted, and the fittings are great quality too, we love solid brass and the two together make a great combo. The items arrived on time, in perfect condition. Cannot fault anything. We would recommend your store and its products to our friends or anyone asking about our barrier rope we bought from yourselves. It will be a great advert.
28mm Synthetic Hemp Rope
Very fast delivery (next day) looks great on both sides of my decking the whipped ends just fitted through the 32mm holes in my posts very pleased with the rope and the service from Ropes Direct
Amazing
Astoundingly speedy response to my order. Clear website. Excellent choice of courier too! Perfect…well done
First Class Service
We have dealt with Russell for an number of years the service quality and pricing is excellent and highly recommended.
Fast service quality product
The service we received was great from the help in ordering to the next day delivery. This meant that we could get our activity back up and running with the minimum downtime. The quality looks good enough to give many years of service.