In reply to your reply YOU DID NOT NOT EVER OFFER TO WAIVE YOUR RETUNS POLICY . The reply I had from you was this
With regards to returning we have a 15% re-stocking fee and I don’t think it will be viable for you to post it back.
With kind regards,
So please do not say things that are not true.
Mrs R Smith 6mm Manilla Rope sold by the metre 4th June 2019
I ordered this for covering glass bottles but it’s way to thick so I asked if I could return it ,I bought 65 mtrs,. The answer was yes but there’s a 15% restocking fee, so with that and return P&P taken off I would have ended up with about £4.00 so not worth sending it back. I think it is wrong as we buyers are buying blind, we can’t see or feel the goods. Needless to say I will never order from here again.
Response from Ropes Direct:
It is indeed regretful that our assistance wasn’t sought before ordering. We are always pleased to try and help our customers make the right choice, often by sending out short samples. In trying to assist we offered to waive our published returns policy that bespoke orders for cut lengths of rope cannot be returned however this was rejected. returns policy
Mrs R Smith 6mm Manila Rope sold by the metre 1st June 2019
Very good quality and exactly as described on the website. Quick delivery.
Will definitely buy from this company again.
Jackie Hurst-Brown 24mm synthetic hemp rope 1st June 2019
A great company to deal with!
The rope was quickly despatched and arrived safely, it’s perfect for our needs, flexible and durable. We would definitely buy from this company again. Highly recommended.
marina Arthur 6mm Manila Rope 28th May 2019
It is a joy to know that there are specialists like these, who understand about ropes and fittings and provide an unparalleled service. Fast, effective and utterly professional.
Peter Payne The Company 28th May 2019
6MM BLUE ROPE
Straight forward transaction and with being a wholesaler and purchasing on behalf of client could not have went easier . Speedy delivery to Northern Ireland .
Drew McKelvie 6MM BLUE ROPE 27th May 2019
Ropes Direct provide consistent quality products and a fast reliable service.
I recommend this company without hesitation.
Tim 12mm Manilla rope 26th May 2019
Thank you to Russell for his excellent customer service. he made a good recommendation about which type of rope to get and added it to the original order so not incurring any extra postage.
steven davey service 25th May 2019
Service / Quality – Top Notch
I was very impressed with the service I received when ordering these products and the speed of delivery. The products themselves were exactly what I needed and the quality was second to none. Russell at Ropes Direct is a credit to the company.
Ray Wood www.ropesdirect.co.uk 5mm Clear PVC Coated Steel Wire Rope - 50m reel (WR5PVC50) and 10mm Black Braid on Braid Polyester 100m reel (PESTBOB10BLK100) 22nd May 2019
Ropes for bridge hand rail
Great service and advice on what we needed was spot on.
Hazel Kemble Ropesdirect 36mm synthetic hemp and whipping cord 22nd May 2019