Good old fashioned customer service from RopesDirect

What sets RopesDirect aside from other rope sellers on the net? Good old fashioned customer service for one thing. And fast deliveries. Oh, there's low prices. And of course an amazing range of ropes, twines, play equipment and accessories. But apart from that....

Seriously ... we believe in good old fashioned customer service.

We're a family business and we treat our customers exactly the way we want to be treated - with courtesy, respect and going the extra mile to make sure what you order is what you actually need. Sometimes people need a little advice and help to get things right. If we spot something that doesn't look right we reach out to help you fix it, and it seems to be appreciated. Look at these two customer testimonials received recently:

"Just as I was wondering if I had ordered the wrong type of splice and fixings, I received a call from RopesDirect giving me excellent advice and adjusting the order accordingly. Excellent ‘old fashioned’ service and very prompt delivery."

"Great advice, I was about to buy the wrong type of rope. Amazing next day delivery all spliced and to size. Can you start a training programme for ‘the Banks’ on how to treat your customers. You gave me a brilliant service unlike the four banks I have to use." So if you're wondering who to buy rope from, check out our prices, check out our amazing delivery, and trust people who have experienced our customer service first hand.

• We’ll treat your order as priority. We'll do our best to despatch what you want on the same day, if it’s ordered in time.
• We’ll send your order in perfect condition, well packaged and using trusted, professional couriers.
• We’ll treat you with respect. We strive to be friendly, polite and understand your needs. We'll do our level best to make sure you’re happy.
• If there’s a problem, we’ll help you to put it right. If something is not quite right please phone or email.