View Our Testimonials
Outstanding customer service
I sincerely appreciate that Russell Hurst made the effort to recommend purchasing two 100m reels instead of rope by the metre as it was less expensive. Savings of £28.68! Thank you!
Patricia Draycott 6mm 8-plait white polyester rope - 100m reel 28th January 2019
Excellent price, 1st.class service, prompt delivery spot on, a company worth dealing with, product as described. Will certainly deal again.
victor Goodliff 10mm x 220 M Blue Rope 23rd January 2019
Arrived in timely manner without any problems.
Neil Bates www.alimakhek.com 8mm White rope 22nd January 2019
I have purchased 4mm and 4.5 mm cotton rope from Ropes Direct a number of times. I find the delivery very quick and efficient. I have also occasionally bought small quantities of other ropes, which have arrived as requested. I have been very pleased with the quality.
When I have needed to contact Ropes Direct, they have been very helpful in suggesting ways to resolve a particular inquiry.
All in all I am very pleased with them and will continue to use the company for my rope supplies.
Molly Brown 4mm, 4.5mm rope 21st January 2019
Great customer service
I was having trouble placing an order via the mobile site, so rang the company direct. The owner was delightful – helpful and very efficient in processing my order. I ordered mid-afternoon and the items were delivered the next day. Perfect customer service. What a treat.
Claire Allen 8mm Black Polypropylene Rope 16th January 2019
I searched the net and saw that Ropes Direct had exactly what I was looking for. I telephoned the order around 3PM and, as was promised, it was delivered by 09:30 the following morning! Service like that cannot be bettered.
I will use Ropes Direct again.
Wes 3mm Polyester Cord 15th January 2019
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This is a good quality cord, I do however question the large £6.60 carriage charge; to which VAT is included, it could have been sent Royal mail second class signed for cheaper and there is no VAT on postal charges, this will make it doubtful that I would order again from yourselves.
Response from Ropes Direct ~ VAT is in fact due on postal charges. The exemption only relates to services supplied by the Post Office for the conveyance of postal packages. Charges for postage and packing made by suppliers are subject to VAT.
Mo Martin 3mm x 200 mtrs green braided poly cord. 11th January 2019
Brilliant service – the order arrived almost the next day and the goods were exactly as described.
Jane Synthetic Sisal Rope 8th January 2019
Couldn’t have been more helpful
I needed some last-minute Christmas present advice, so phoned up and got fantastically helpful and informative customer service. Same day despatch and arrived next day, for the perfect Christmas present (if you’re building a tree house).
Ashley Kennerley 16mm Synthetic Hemp Rope on a 40 metre reel 27th December 2018
Excellent Service and Product
Really good product – great for bushcraft/forest school etc. Ordered at about 2pm – it arrived next day. Fantastic service. Have used ropes direct twice now. 5* both times. 🙂
Mark Penson 100/3 2.5kg Sisal 25th December 2018