Customer reviews for Ropes Direct

What our customers say…

“When ordering items online it can be rather a hit or miss affair with vastly different experiences.

“I’m happy to report that RopesDirect are easily one of the best online retailers I have come across.”

Synthetic hemp from Ropes DirectSatin Chrome End Plate/Cup for 24mm to 36mm Rope

Not our words. This is what customer Jason told us after buying some of our Synthetic Hemp rope plus some chromed-brass End Cup/Plates to finish the job nicely.

He goes on to say: “The products are amazingly good value when viewed against competitors. My order was processed and shipped on the same day and arrived one day after my order was places. Rope cut and finished as requested.

“Simply put, RopesDirect are the template for others on how to do online retailing. Well done you guys.”

We cannot begin to tell you how much that comment mean to us. And others like it.

It confirms to us that our (simple) strategy works: We have a customer promise, which we publish on the front page of our our website:

We want you to be happy when you buy from RopesDirect. 

That’s it really.  It was one of our founding principles way back in 1989.  From our products to our deliveries, our rule of thumb is simple: “Is this what I would want, and how I would want it?”

So here’s our promise to you:

  • We’ll treat your order as priority.
  • We’ll send your order in perfect condition, well packaged and using trusted, professional couriers.
  • We’ll treat you with respect.
  • If there’s a problem, we’ll help you to put it right. If something is not quite right please phone or email and we’ll do our level best.

People tell us that our customer service sets us apart, but don’t just take our word for it. Read what they say.

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