A wordcloud describing excellent srervice at RopesDirect

What our customers say about us…

We are a small family business with a huge stock and turnover, and we value our reputation and the service we offer our customers.

From our products to our deliveries, our rule of thumb is simple: “Is this what I would want, and how I would want it?”

It seems we’re doing something right, judging by the testimonials we are receiving. Here are a few, below.

“Ropes Direct have a really good website which includes YouTube tutorials. They carry a comprehensive range of products at competitive prices . I needed 6 lengths of rope and phoned on Friday afternoon to get more information. I placed my order about 3pm on Friday afternoon and the courier was knocking on my door at 8am the next day. Fantastic service and precisely cut and sealed rope. Excellent service ….Well done.”


“The rope was just right, but even more impressive was the fact that I had ordered the wrong fitting to go with it, and Ropes Direct was thoughtful enough to call me up and ask if I really wanted the part. They saved me from buying the wrong part and consolidated two orders to avoid paying shipping costs twice. Brilliant. I will certainly buy again from this company!”

Should have come here ages ago!

“First time I’ve bought from Ropesdirect, but based on their products, pricing, and customer service it will certainly not be the last. Should have come here ages ago!”

“I don’t normally bother writing a review but this firm certainly deserve praise.”

Truly impressed

“Excellent service from start to finish. We wanted a cost effective solution to replacing worn out ropes on our treehouse. I received quick responses to my questions and on submitting my order was truly impressed that the items were sent out that day and received the following day. Excellent quality products and it was a pleasure to deal with the company. I would definitely recommend them.”

Read more testimonials here

Here’s our promise to you:

  • We’ll treat your order as priority. We’ll do our best to despatch what you want on the same day, if it’s ordered in time.
  • We’ll send your order in perfect condition, well packaged and using trusted, professional couriers.
  • We’ll treat you with respect. We strive to be friendly, polite and understand your needs.
  • We’ll do our level best to make sure you’re happy.

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