View Our Testimonials

A summary of all customer testimonials
Rated 4.97/5 based on 742 customer reviews

10mm Synthetic Hemp Rope sold on a 220 metre coil

Hempex 10mm

Great product from a great company. The Hempex rope looks authentic and is lovely to work with. Splices easily and cuts nicely. Ends easily sealed after cutting. All round good rope. Delivery was quick and kept well informed.

10mm Synthetic Hemp Rope sold on a 220 metre coil

Steve Wood ropesdirect.co.uk Hempex 10mm 10th June 2019

Manila Rope sold on a reel

Rope barrier

I needed to construct a barrier on a slope to stop soil slipping away from a newly planted Camellia bush. My solution was to hammer six metal stakes to the ground and them weave the thick rope, like a basket, to form a crescent behind the bush. Works well and looks really good.

12mm Manila Rope sold on a 50 metre reel

Raili 12mm Manila rope 8th June 2019

12mm Natural Flax Hemp Rope sold by the metre

Great service

Great product, price and prompt service. Would definitely recommend these guys.

10mm Natural Flax Hemp Rope sold by the metre

Chris Hallett Flax hemp rope 6th June 2019

6mm Synthetic Hemp Rope sold by the metre

How to avoid buying the absolute wrong thing.

I had to call Ropes Direct and explain I needed thick twine for a 1960s Danish Safari Chair. They saved me from myself with good humour and loads of sound advice and pointed me to the right product. Friendly, knowledgeable, fast delivery and great price. No job was too small and the advice was fantastic. Use them. I do.

 

Lance ODO Vintage www.odovintage.com 6th June 2019

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Excellent Service

Good service, delivered within a day, The rope was just what we wanted.

 

David Rope 6th June 2019

24mm Synthetic Hemp Rope sold by the metre

A good fist of things

Very quick delivery, good advice, great product.

24mm Synthetic Hemp Rope sold by the metre

Alastair synthetic hemp 4th June 2019

10mm Cotton Rope sold by the metre

Great Service

Roz Cotton Road 4th June 2019

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Not helpfull

In reply to your reply YOU DID NOT NOT EVER OFFER TO WAIVE YOUR RETUNS POLICY . The reply I had from you was this

With regards to returning we have a 15% re-stocking fee and I don’t think it will be viable for you to post it back.

With kind regards,
Russell Hurst

So please do not say things that are not true.

Mrs R Smith 6mm Manilla Rope sold by the metre 4th June 2019

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Not helpful

I ordered this for covering glass bottles but it’s way to thick so I asked if I could return it ,I bought 65 mtrs,. The answer was yes but there’s a 15% restocking fee, so with that and return P&P taken off I would have ended up with about £4.00 so not worth sending it back. I think it is wrong as we buyers are buying blind, we can’t see or feel the goods. Needless to say I will never order from here again.

 

Response from Ropes Direct:

It is indeed regretful that our assistance wasn’t sought before ordering. We are always pleased to try and help our customers make the right choice, often by sending out short samples. In trying to assist we offered to waive our published returns policy that bespoke orders for cut lengths of rope cannot be returned however this was rejected. returns policy

Mrs R Smith 6mm Manila Rope sold by the metre 1st June 2019

24mm Synthetic Hemp Rope sold by the metre

Mrs

Very good quality and exactly as described on the website. Quick delivery.

Will definitely buy from this company again.

24mm Synthetic Hemp Rope sold by the metre

Jackie Hurst-Brown 24mm synthetic hemp rope 1st June 2019

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