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Excellent service from initial enquiry through to delivery.
Delivery was prompt, product is better than expected, really good highly recommend.
Philip Booth Recent decking rope purchase 28th April 2020
Fantstic service – The best we received!
We were looking at adding to our range within the company but needed advice big time! When it came to rope and cord we knew nothing about it and to be honest, it was a mine field online to work out what we needed.
We spoke to three different companies for advise, the first one was very disinterested in what we had to ask so we left that phone call very quick. The second one told us exactly what we needed and said they would send out sample at a cost of £7.50 which we grudgingly did. Firstly, they forgot about our order so we had to phone to chaise it up (10 days later) then they sent us the wrong colours! Needless to say, that was a no too.
We then phoned and spoke to Russel who gave great advice and told us he would send out some samples to us at NO cost. Sample turned up a day or two later and he put plenty in the envelope for us to look at. Bingo, we found what we were looking for. We went online to order, late in the day I must say and they turned up the following day! On the whole, Ropes Direct and the staff are fantastic. They delivered on what they said and did it quicker than anticipated too!
It costs nothing to give great service and these guys certainly did. Thank you!
Lee Wheatley www.gowerhomefurnishings.co.uk 4mm x 200m White Polypropylene MultiCord & 4mm x 200m Grey Polypropylene MultiCord 27th April 2020
Called Ropes Direct to order 55m of Manila rope for delivery to France. Excellent service from Russell and the rope arrived today after about 10 days. Very good quality rope – just what I wanted.
Norman Lauritsen Ropesdirect.co.uk 20mm Manila rope 24th April 2020
Same day dispatch on rope cut to specified lengths – many thanks for the excellent service.
Jo 12mm Leaded Polysteel Pot Rope 24th April 2020
Amazing service, at such unusual times.
Great quality rope, easy to bend where knots needed. Excellent quality produce.
karen stephenson Decking rope 23rd April 2020
Great customer service and quality Item
Customer service Excellent, Item arrived very quickly. Of a high quality! Highly recommend. Thanks very much.
NIA DAVIES Gilwell House, Abbotts Lane Extendable rope 23rd April 2020
Exceptional service during exceptional times
Exceptional service. During Covid-19, I wanted to reorder a product, but couldn’t find a record of it. I emailed Ropes Direct, they confirmed the products I needed to order, were operating fully during Covid-19. Received personal email back with details so I could reorder. Which I did. The ropes turned up at my house the following day. It’s a pleasure to do business with this company, great service and thank you.
Elaine Collins https://www.ropesdirect.co.uk All 22nd April 2020
Very friendly staff answering the phone. I had a problem with logging on to their website and they sorted out the problem immediately. A speedy delivery, they sent the same day and it arrived the day after.
Rachel Evans Hemp rope 22nd April 2020
Synthetic hemp rope 36mm
Absolutely delighted with the rope received. It actually exceeded my expectations, great quality, lovely light colour and because its synthetic doesn’t weigh much. I requested different lengths to be cut, whole ordering process was so easy and delivery quicker than expected. Thank you, would definitely recommend!
Susan Synthetic hemp rope 36mm 21st April 2020
Great product. Perfect for my needs. Brilliant and rapid service. I got samples very quickly and was very happy with the price and ordered a full roll of 220 meters. It came the next day. Very impressed.
PAULA PAYNE 6mm Synthetic Hemp 21st April 2020